Shipping & Returns
Limited Rescue Boxes
To get you the freshest coffee possible all orders on the Limited Rescue Boxes are preorder so we can ship once roasted. Please expect 2 - 3 business days for shipping and all tracking provided via email.
In Stock Items
We generally will pack and ship your order within 24 hours of it being placed during our business hours Monday to Friday.
Australia Post is currently experiencing an extremely high volume of parcels as a result of Victoria going into stage four, causing extended delivery times.
Express Post Delivery : 3 - 10 business days
If your order has not arrived after 10 business days please email us at email@example.com and we will look into this further.
What is your return policy?
We accept returns of products/merchandise purchased from the Underdog Coffee Company website. If the item is in new/unused condition you may send it back for a refund at your own expense. Returns must be sent back with tracking within 21 days of delivery.
We’ll process the refund for the item/s when it has been delivered to Underdog Coffee Company. We’ll send a confirmation email once we’ve processed the refund.
Returns are the customers responsibility until received by The Underdog Coffee Company. Returns are not applicable for sale items.
We do not accept returns of coffee beans/grounds as this is a fresh product and we package all of our coffee fresh to order. If the bag of coffee is an error on our part, we’ll replace it for the correct order